Comments on: Don’t run your Internet Business like these guys. http://www.edrivis.com/relationship-marketing/dont-run-your-internet-business-like-these-guys/ How to get massive traffic & convert more website visitors into paying customers and clients Fri, 20 Jan 2012 02:54:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: document imaging http://www.edrivis.com/relationship-marketing/dont-run-your-internet-business-like-these-guys/#comment-11899 document imaging Thu, 05 Feb 2009 15:39:52 +0000 http://www.edrivis.com/?p=239#comment-11899 lol...absolutely love that pic, reminds me of a few places I've worked in the past :) lol…absolutely love that pic, reminds me of a few places I’ve worked in the past :)

]]> By: Work at Home in Your Pajamas - March 30, 2008 | Sarah Paine http://www.edrivis.com/relationship-marketing/dont-run-your-internet-business-like-these-guys/#comment-1034 Work at Home in Your Pajamas - March 30, 2008 | Sarah Paine Sun, 30 Mar 2008 22:19:03 +0000 http://www.edrivis.com/?p=239#comment-1034 [...] Rivis presents Don’t run your Internet Business like these guys. posted at Ed Rivis, saying, “How not to run your internet [...] [...] Rivis presents Don’t run your Internet Business like these guys. posted at Ed Rivis, saying, “How not to run your internet [...]

]]> By: Working at Home on the Internet http://www.edrivis.com/relationship-marketing/dont-run-your-internet-business-like-these-guys/#comment-1023 Working at Home on the Internet Fri, 28 Mar 2008 11:17:19 +0000 http://www.edrivis.com/?p=239#comment-1023 [...] Rivis presents Don’t run your Internet Business like these guys. posted at Ed Rivis, saying, “How not to run your internet [...] [...] Rivis presents Don’t run your Internet Business like these guys. posted at Ed Rivis, saying, “How not to run your internet [...]

]]> By: Karin H. http://www.edrivis.com/relationship-marketing/dont-run-your-internet-business-like-these-guys/#comment-980 Karin H. Mon, 24 Mar 2008 11:59:29 +0000 http://www.edrivis.com/?p=239#comment-980 Adding some more statistics to this post: 9 out of 10 domestic customers will switch suppliers if their email isn't replied to within 48 hours! This also counts for domestic customers trying to find a new supplier for something they need. 'Time to get an edge?' comes to mind ;-) Have an adequate reply system in your business and you can almost automagically get an edge over your competitors! Karin H. Adding some more statistics to this post:
9 out of 10 domestic customers will switch suppliers if their email isn’t replied to within 48 hours!
This also counts for domestic customers trying to find a new supplier for something they need.

‘Time to get an edge?’ comes to mind ;-) Have an adequate reply system in your business and you can almost automagically get an edge over your competitors!

Karin H.

]]> By: E3 Success Blog » Blog Archive » E-3 Carnival of Network and Internet Marketing - March 22, 2008 http://www.edrivis.com/relationship-marketing/dont-run-your-internet-business-like-these-guys/#comment-970 E3 Success Blog » Blog Archive » E-3 Carnival of Network and Internet Marketing - March 22, 2008 Sun, 23 Mar 2008 12:51:28 +0000 http://www.edrivis.com/?p=239#comment-970 [...] Rivis presents Don’t run your Internet Business like these guys. posted at Ed Rivis, saying, “How not to run your internet [...] [...] Rivis presents Don’t run your Internet Business like these guys. posted at Ed Rivis, saying, “How not to run your internet [...]

]]> By: Stop Taking Care of Your Customers and Maybe They'll Leave You Alone http://www.edrivis.com/relationship-marketing/dont-run-your-internet-business-like-these-guys/#comment-956 Stop Taking Care of Your Customers and Maybe They'll Leave You Alone Fri, 21 Mar 2008 21:25:24 +0000 http://www.edrivis.com/?p=239#comment-956 [...] blog posts recently on the topic of customer service…like Terry Dean's post here & Ed Rivis' post here.  I figured I'd chime in on this topic [...] [...] blog posts recently on the topic of customer service…like Terry Dean's post here & Ed Rivis' post here.  I figured I'd chime in on this topic [...]

]]> By: Karin H. http://www.edrivis.com/relationship-marketing/dont-run-your-internet-business-like-these-guys/#comment-948 Karin H. Thu, 20 Mar 2008 14:56:46 +0000 http://www.edrivis.com/?p=239#comment-948 "I wonder if his boss knows that?" :-) He was the boss/owner/main man Really crazy it is. Everyone can make mistakes of course, but A) not removing the [SPAM] indicator my own reply had caused and B) not the slightest tiniest of excuse is very bad practise IMHO. You're right about wondering what your employees really get up to when you're not around. Strong sense of belonging to a team should make a difference I guess, but that's a whole different issue. Karin H. “I wonder if his boss knows that?”

:-) He was the boss/owner/main man

Really crazy it is. Everyone can make mistakes of course, but A) not removing the [SPAM] indicator my own reply had caused and B) not the slightest tiniest of excuse is very bad practise IMHO.

You’re right about wondering what your employees really get up to when you’re not around. Strong sense of belonging to a team should make a difference I guess, but that’s a whole different issue.

Karin H.

]]> By: Ed http://www.edrivis.com/relationship-marketing/dont-run-your-internet-business-like-these-guys/#comment-946 Ed Thu, 20 Mar 2008 14:24:35 +0000 http://www.edrivis.com/?p=239#comment-946 <strong>Robert:</strong> Depends on what accent you used! <g> <strong>Karin:</strong> Crazy isn't it. I wonder if his boss knows that? True story: After I asked one of my former employees to 'please leave' my company, a friend at a site where he had been working told me that within the first 15 minutes of meeting him, my employee used the 'F' word to describe what he thought of their computer network. The only reason I found out is because once he had left my company, the client then felt comfortable enough to tell me what happened! (He also said the only reason they kept using my software development company after that incident was because of the strong relationship and good history I had with them. The scary thing is that at the time they were my second largest client (in terms of revenue). Since then I've changed the structure of my business and it can never happen again. But I wonder how much this sort of thing goes on, especially in larger companies? <strong>Carol:</strong> Yes agree totally - especially your last comment. Business should be fun, so when self-help experts say "don't mix with negative people" I think it applies just as much to business. <strong>Terry:</strong> The photo originally said "Complaints Dept." so I doctored it slightly to make my point. <em>Thank you all for taking the time to comment.</em> Robert: Depends on what accent you used!

Karin: Crazy isn’t it. I wonder if his boss knows that?

True story: After I asked one of my former employees to ‘please leave’ my company, a friend at a site where he had been working told me that within the first 15 minutes of meeting him, my employee used the ‘F’ word to describe what he thought of their computer network.

The only reason I found out is because once he had left my company, the client then felt comfortable enough to tell me what happened! (He also said the only reason they kept using my software development company after that incident was because of the strong relationship and good history I had with them.

The scary thing is that at the time they were my second largest client (in terms of revenue).

Since then I’ve changed the structure of my business and it can never happen again. But I wonder how much this sort of thing goes on, especially in larger companies?

Carol: Yes agree totally – especially your last comment. Business should be fun, so when self-help experts say “don’t mix with negative people” I think it applies just as much to business.

Terry: The photo originally said “Complaints Dept.” so I doctored it slightly to make my point.

Thank you all for taking the time to comment.

]]> By: Internet Business http://www.edrivis.com/relationship-marketing/dont-run-your-internet-business-like-these-guys/#comment-945 Internet Business Thu, 20 Mar 2008 13:48:55 +0000 http://www.edrivis.com/?p=239#comment-945 Ed, what you point out is sad but true. I know at least one person who runs their online business this way. But somehow some of the people who operate find ways to make up for this and develop a relationship with their lists the way Carol describes. The net result? Many of those same people who are forced to pick a number, or worse yet who don't even get a response, still come back for more. Ed, what you point out is sad but true. I know at least one person who runs their online business this way. But somehow some of the people who operate find ways to make up for this and develop a relationship with their lists the way Carol describes. The net result? Many of those same people who are forced to pick a number, or worse yet who don’t even get a response, still come back for more.

]]> By: Terry Dean http://www.edrivis.com/relationship-marketing/dont-run-your-internet-business-like-these-guys/#comment-939 Terry Dean Wed, 19 Mar 2008 17:02:04 +0000 http://www.edrivis.com/?p=239#comment-939 I love that photo! Some companies do give you that feeling with their customer service departments. I love that photo!

Some companies do give you that feeling with their customer service departments.

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